There is no Tech Support
I got back Trailblazer’s motherboard back. MSI tech support from suppliers in the Philippines upgraded my BIOS, but didn’t check or fix the problem - my busted CPU temperature probe. What should actually be an idle 30-35 degrees Celsius reading still shows up as an insane 55 degrees Celsius. PCX conveniently had no spare boards at the time and offered to pull it out again for another 3 weeks!
I declined, since I needed a desktop NOW for the projects that I’m working at.
Computer tech support in the Philippines suck. I wish there were an option to trim down the warranty period from 12 months to 1 month. It’s just useless insurance. For the past twelve years of my life, I have never had a wonderful tech support experience. Either they’d just rip you a RAM stick from your computer [VILLMAN] or they’d just be plain powerless to do something about the situation [PCX].
Where, oh where, is the fabled manager that can always make the situation right for the customer? The manager that can DECIDE AND ACT, rather than push blame back to the customer [VILLMAN - no, we’re no longer sure if you swapped the RAM stick outside the store so we can’t replace that] or the supplier [PCX - MSI should have fixed it. Maybe we can send it to them again for another check?].
Freedom is not just about making choices. It’s about having the right choices.
The next computer I get, I’ll be getting it from abroad. Where the inventory is fresh and prices aren’t cranked up.
Adapted from the Matrix:
Boy: Do not try to bend the tech support; that’s impossible. Instead, only try to realize the truth.
Neo: What truth?
Boy: There is no tech support.
Neo: There is no tech support?
Boy: Then you will see, it is not the tech supportthat bends, it is only yourself.